What questions do you have?

Do I need parental consent?

18 years or older unless accompanied by an adult. The parent must be present to sign the authorization form.

How long does hair need to be for waxing?

Hair cycles happen within 3 phases. If you’re new to waxing, please allow 2.5-3 weeks of growth before beginning the process. It can take 2-4 months to get your hair on the same growth cycle. We discourage any tweezing or shaving to achieve optimal results. If it’s too short, we may have to reschedule your appointment.

Any special preparation prior to a facial?

We recommend that you discontinue any use of retinoids 5-7 days prior to treatment. The integrity of your skin is a priority and professional grade products may create adverse reactions.

I’ve never had a facial, where should I start?

Choose a signature customized facial on our menu and allow us to craft a treatment based on your current needs. We believe in a progressive approach over aggressive.

Are kids allowed?

We prefer you leave the kiddos at home so you can enjoy a peaceful experience; however, when the sitter falls through, we understand. Bring them some snacks and toys to occupy them during the treatment. Please note certain services may be expedited depending on the child’s level of disruption.

Are facials suitable for men?

Facials are suitable for anyone with a face. We recommend not shaving 24 hours prior to a treatment. Have a beard? Don’t worry, we’ll give it a good share of TLC and leave it soft and ready to conquer the day.

Can I book multiple services for one visit?

Yes, we recommend all waxing and massage prior to a facial. If you get a massage, we typically do any leg waxing after.

What is your cancellation policy?

We require 24 hours’ notice to change or cancel an appointment. Under 24 hours will result in 50% of the service fee and no show will be automatically charged for the full amount. No exceptions.

Do you ship products?

We ship nationwide and you can call us at 850.269.2100 or email info@spa98.com to complete an order. One of our providers can answer any questions and help craft the products specific to your needs. Homecare is 80% after all, don’t skip out.

Is there a facial for my back?

Yes, it’s listed under “Back Treatment” on our menu. This is equivalent to a facial and takes approximately 45 min. Cleansing, exfoliation, extractions, and masking are involved.

How often should I receive a facial?

Cell turnover happens every 28-36 days and slows down as we continue to age. We recommend receiving a facial every 4-6 weeks. Every 8 weeks is sufficient, we just may need a longer appointment time to complete a thorough treatment. 75 or 90 min is a go-to for that need.

How often can or should I wax?

If you’re a routine waxer we recommend 3-5 weeks in between appointments to maintain and achieve optimal results.

I’m an accutane user, what do I need to know?

We politely refuse to treat any clients that are actively using Accutane. The integrity if the skin will be compromised as this medication is a contradiction to any facial or waxing services provided at Spa98. *** any previous Accutane users must have discontinued the product for 6 months prior to seeking any treatment and are required to sign a document stating such.